cricketbet Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how we collect, use, and protect your data.
Introduction and Purpose
cricketbet ("we", "us", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, how long we retain it, and what rights you have.
This Policy applies to the cricketbet website, applications, and all related services. Please read this Policy carefully before using our platform. By registering or logging in to the platform, you are considered to have accepted the terms of this Privacy Policy.
What Information We Collect
cricketbet collects only the information necessary to provide services and ensure security. What we collect is described below by category.
2.1 Registration and Identity Information
When you create an account on cricketbet, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number or email address
- Password (stored in encrypted form)
- Preferred currency and language
2.2 Financial Transaction Information
We require the following information to complete deposit and withdrawal processes:
- Payment method (bKash, Nagad, or Rocket)
- Mobile banking number or account reference
- Transaction amount, date, and transaction ID
- KYC (Know Your Customer) documents, if applicable
Full card or bank account numbers are not stored on our servers. Payment processing is handled through secure third-party gateways.
2.3 Technical and Usage Information
Certain technical information is collected automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Login time, session duration, and on-site activity
- Cookies and similar tracking technologies (details below)
- Referral source (where you came from before visiting the site)
Purpose of Data Use
cricketbet uses the information collected about you only for the purposes listed below. We never sell or misuse your information.
Account Management
Your information is needed for registration, login, password recovery, and account verification.
Transaction Processing
Financial information is used to process deposits, withdrawals, and bonus payments, and to maintain transaction records.
Security and Fraud Prevention
Technical information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering.
Customer Support
Information is needed to resolve your complaints or questions and to provide assistance via live chat.
Service Improvement
User experience is analyzed to improve the platform's performance, design, and gaming options.
Promotional Communications
Subject to your consent, notifications are sent regarding bonuses, offers, and important updates.
Sharing Information with Third Parties
cricketbet never sells or rents your personal information. However, in certain specific circumstances, information may be shared with trusted partners:
4.1 Payment Processors
Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to complete your transactions. These providers follow their own privacy policies and are bound to protect your data.
4.2 Technology and Analytics Services
We use trusted technology partners to monitor platform performance and ensure security. These partners process data only according to our instructions and are bound by data confidentiality agreements.
4.3 Legal Obligations
We may be required to disclose necessary information in response to a court order, a regulatory authority's demand, or a lawful request from law enforcement. In such cases, we will provide only the information legally required.
Cookies and Tracking Technologies
The cricketbet website uses cookies and similar technologies that improve your browsing experience.
5.1 Types of Cookies
Essential Cookies
Essential for maintaining login sessions and basic platform functionality. These cannot be disabled.
Analytics Cookies
Collect anonymous statistics to understand user behavior and help improve the platform.
Preference Cookies
Remember your language, theme, and other personal preferences so you do not have to change settings each time.
5.2 Cookie Controls
You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly.
Data Retention and Security
6.1 Retention Period
We retain your information only for as long as necessary. Financial transaction records are kept for the period required by legal obligations. Personal information is deleted or anonymized within a set period after an account is closed.
6.2 Security Measures
cricketbet has implemented industry-standard security measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Password hashing — stored passwords cannot be read by anyone
- Firewall and intrusion detection systems
- Regular security testing and audits
- Limited data access — only authorized staff can view the information they need
- Two-factor authentication option
Your Rights
Every user registered on cricketbet has the following rights over their own information. To exercise these rights, contact our support team.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
Under certain conditions, you can request that your personal information be deleted (subject to legal obligations).
Right to Restrict Processing
In some cases, you can request that the processing of your information be temporarily paused.
Right to Object
You can object to marketing communications or certain types of data processing.
Right to Data Portability
You can request to receive your information in a structured, readable format.
To exercise any of the above rights, contact our support team directly. We will generally respond within 30 business days.
Protection of Minors
cricketbet provides services only to those aged 21 and above. We never knowingly collect information from or provide services to minors.
We verify age during registration. If we learn that someone has registered under the age of 21, that account will be closed immediately and the collected information will be deleted.
If you are aware that a minor is using our platform, please notify our support team.
International Transfer of Data
In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that adequate protections for your information exist in the recipient country or with the third party.
All our international data processing partners comply with SSL encryption and international data protection standards. When transferring data, we always prioritize the protection of your privacy.
Changes to the Policy
cricketbet reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:
- Displaying a notice on the website homepage
- Sending a notification to your registered email
- Updating the "Last updated" date on this page
Continued use of the platform after a policy change will be considered acceptance of the new policy. You are advised to check this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, contact us through any of the following methods:
Get in Touch
Our 24/7 support team is always ready to help you with any privacy-related matter.
Email: [email protected]
24/7 Bengali live chat support available
Go to Live ChatFor more information, please also see our Terms and Conditions and Responsible Gaming pages.